Government TransformationTranslate objectives into delivery
Identify the capabilities needed to deliver the mandate. Define the services, processes and organizational responsibilities that support them.
Connect governance and execution
Make decision rights and escalation paths explicit. Align performance measures with the outcomes expected from each team.
Test the model in practice
Use representative workflows to check handoffs, data needs and system support. Adjust the model before extending it across the organization.
A practical starting point
Select an important service and trace it from request to completion. Identify each decision, handoff, information requirement and control. Use this view to test the proposed organizational design before relying on reporting lines alone.
Practical checklist
- Define the service and intended outcome.
- Map handoffs and decision rights.
- Confirm data and system requirements.
- Pilot the workflow and adjust responsibilities.